Customer Service & Notice

Customer Service & Order Fulfilling Time Notice

Dear Customers,

To ensure the best shopping experience, please note that our support and order processing team in the UTC+8 time zone. Since most of our valued customers are located in North America, there may be a 12 to 15-hour time difference between us.

Email Inquiries: We respond to all emails as quickly as possible. If you send us a message during your daytime, please allow 12–24 hours for a reply due to the time difference.

Order Processing: Orders are usually processed within 24–48 hours (excluding weekends and public holidays).

We greatly appreciate your patience and understanding! Rest assured, every order and inquiry is important to us, and we will get back to you as soon as possible.

Warm regards,

The Velombrance Support Team

Support Hours:
US East Coast Time (EST): Sun – Thu, 8:00 PM – 5:00 AM (Next Day)(Standard Time)
US East Coast Time (EST): Sun – Thu, 9:00 PM – 6:00 AM (Next Day)(Daylight Saving Time)
China Standard Time (UTC+8): Mon – Fri, 9:00 AM – 6:00 PM

Customer Service Complaint

If you are not satisfied with our customer service, you can contact us directly through this email.

Email: complaint@volembrance.com

Our management team will review your message and respond within 48 hours.